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📦 Returns & Exchanges Policy

The Pillar Company

We want you to love your faith-inspired apparel and accessories from The Pillar Company! Because our products are made-to-order through our print-on-demand partner (Printify), we do not accept returns or exchanges unless there is an issue with the product itself.

🔁 Returns & Refunds Eligibility

We accept returns or issue replacements only if:

  • Your item arrives damaged

  • You receive the wrong item, size, or design

  • The print is defective or misaligned

To qualify for a return or replacement:

  • Request must be submitted within 14 days of receiving your order

  • You must provide clear photos of the issue

  • Items must be unused and unworn

✉️ How to Submit a Return/Replacement Request

Please email us at info@thepillarco.com with:

  • Your order number

  • A description of the issue

  • Photos showing the defect or incorrect item

We'll review your request and respond within 2–3 business days.

⚠️ Non-Returnable Items

Due to the made-to-order nature of our products, we do not accept returns for:

  • Wrong size ordered (please refer to the size guide before purchasing)

  • Buyer’s remorse or change of mind

  • Custom or personalized items

📏 Need Help Choosing a Size?

Check out our size guide on each product page, or email us—we’re happy to help before you order!

❤️ Thank You

We appreciate your support of The Pillar Company! Every piece is made just for you, and we’re here to make things right if something doesn’t meet our quality standards.